Question 1

I can't sign in to my account

Accepted Answer

Make sure you are signing in with your username or account email.

Check that Caps Lock is off, then try again.

If you no longer know your password, use the password reset page to request a new reset email.

Question 2

I forgot my username

Accepted Answer

You can sign in with your account email instead.

If you still need your username, contact support from your account email and we'll help you recover it.

Question 3

My account is not verified

Accepted Answer

After registration, Spaceclipse sends a 6-digit verification code to your email.

Open the verification page and enter the latest code you received.

If the message is missing, check your spam or promotions folders and request a new code.

Question 4

I didn't receive the verification or password reset email

Accepted Answer

Wait 1 to 2 minutes and refresh your inbox.

Check spam, junk, promotions, and any custom mail filters.

Make sure you entered the correct email address during registration or password reset.

If the email still does not arrive, contact support from the affected email address.

Question 5

The reset link or token is invalid or expired

Accepted Answer

Password reset tokens can expire, and older emails may contain outdated links.

Request a new password reset email and use only the newest link.

If the page still shows an invalid or expired token error, request another reset email instead of reusing the previous one.

Question 6

Captcha verification failed

Accepted Answer

Complete the Turnstile challenge again and submit the form once more.

If the problem continues, disable VPN or proxy software, ad blockers, and privacy extensions for the site.

Trying a different browser or network often resolves repeated captcha failures.

Question 7

Too many requests

Accepted Answer

This usually means too many login, verification, or password reset attempts were made in a short period.

Wait a few minutes before trying again.

Avoid repeatedly refreshing or resubmitting the same form.

Question 8

The website shows a network error, timeout, or service unavailable message

Accepted Answer

Temporary backend or network issues can cause timeout, unavailable-service, or generic request errors.

Wait a little and try again.

If the issue persists, include the exact error message and the approximate time in your support request.

Question 9

I think my account was compromised

Accepted Answer

Change your password immediately if you can still access the account.

Use account settings to sign out from all devices.

Then contact support from your account email and mention any suspicious activity you noticed.

Question 10

Can I change my username or email?

Accepted Answer

Changing your username or email isn't self-service yet.

If you need to change either, contact support.

Question 11

Can I delete my account?

Accepted Answer

Account deletion isn't self-service yet.

To request deletion, contact support.

Website, Account & Security