Website, Account & Security

Make sure you are signing in with your username, not your email address.

Check that Caps Lock is off, then try again.

If you no longer know your password, use the password reset page to request a new reset email.

After registration, Spaceclipse sends a 6-digit verification code to your email.

Open the verification page and enter the latest code you received.

If the message is missing, check your spam or promotions folders and request a new code.

Wait 1 to 2 minutes and refresh your inbox.

Check spam, junk, promotions, and any custom mail filters.

Make sure you entered the correct email address during registration or password reset.

If the email still does not arrive, contact support from the affected email address.

Password reset tokens can expire, and older emails may contain outdated links.

Request a new password reset email and use only the newest link.

If the page still shows an invalid or expired token error, request another reset email instead of reusing the previous one.

Complete the Turnstile challenge again and submit the form once more.

If the problem continues, disable VPN or proxy software, ad blockers, and privacy extensions for the site.

Trying a different browser or network often resolves repeated captcha failures.

This usually means too many login, verification, or password reset attempts were made in a short period.

Wait a few minutes before trying again.

Avoid repeatedly refreshing or resubmitting the same form.

Temporary backend or network issues can cause timeout, unavailable-service, or generic request errors.

Wait a little and try again.

If the issue persists, include the exact error message and the approximate time in your support request.

Change your password immediately if you can still access the account.

Use account settings to sign out from all devices.

Then contact support from your account email and mention any suspicious activity you noticed.